SHIPPING TIME FRAME
We shall endeavour to dispatch the goods to you as soon as possible after you place your order (subject to the order having been accepted by us as will be confirmed to you by email), normally within 2-3 working days or less if the goods are in stock,
If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
REFUNDS & REPLACEMENTS
If products in your Order are damaged or arrive in poor quality, please contact us at info@drjacobsnaturals.com within seven (7) days of the date you received the delivery, and we will either replace the product(s) at our expense or, depending on the circumstances, provide you with a full or partial credit or refund of the purchase price for the product(s). We may require the return or photographic documentation of any product with which you are dissatisfied before we provide you a replacement, credit or refund.
If you are dissatisfied with the taste of the product, please contact us at info@drjacobsnaturals.com within seven (7) days of the date you received the delivery. Depending on the circumstances, we may not be able to provide a full refund, but our primary goal is your satisfaction, and we want to hear what you think.Thank you for visiting our Site. We value our visitors and therefore do not share any personal information that you provide to us through our Site without your express consent or as described in this Privacy Policy.
What Information is Collected and Stored?
In general, you can visit our Site without telling us who you are or providing us with any information. However, we collect IP (Internet Protocol) addresses of all visitors to our Site and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to monitor and improve our Sites.
Like many websites, we may use “cookies,” which are files stored on your computer’s hard drive by your browser. Cookies help us identify users and to optimize your viewing experience. Our Site may also employ a technology called “tracer tags.” These may also be referred to as “Clear GIFs” or “Web Beacons.” These tracer tags allow us to optimize and tailor our Site for you and other future visitors.
We may collect personal information that you provide us when you voluntarily register or participate in another feature of our Site, such as a newsletter; entry into a contest or sweepstakes; response to one of our surveys; when you provide us with comments or suggestions; or participate in any of our other current or future marketing campaigns. Please note that any information you submit implies consent for use of the information in accordance with this Privacy Policy.
How is that Information Used?
After you register or submit personal information with us, we may occasionally send you by email information or promotional materials on products offered by Dr. Jacob's Naturals (or one of its operating divisions), our retailers, distributors, third party brands, or our marketing partners.
How is that Information Shared?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. The term “outside parties” does not include our website hosting partners, or other parties who assist us in operating our websites. Any release of information will only be done so long as these non-outside parties agree to keep this information confidential. We may also release your information when we believe a release is appropriate to comply with law enforcement or judicial order, or when necessary to protect ours or others’ rights, property, or safety.
We will not disclose personal information to third parties for the third parties’ direct marketing purposes unless you first affirmatively agree to that disclosure.
What Happens When I Link to Another Website?
Our Sites may contain links to other websites. Dr. Jacob's Naturals does not control outside Sites and is not responsible for their content. We recommend that you check the specific privacy policy of any site before providing any personal information.
Is Information Collected From Children?
Our Sites are not directed towards children. We do not knowingly collect personal information from individuals under the age of 14.
What Happens if the Privacy Policy Changes?
If we change our policies, we will post any changes on the website, so that you are always informed about what information we collect, how we use it, and under what circumstances we disclose it.