SHIPPING TIME FRAME

We shall endeavour to dispatch the goods to you as soon as possible after you place your order (subject to the order having been accepted by us as will be confirmed to you by email), normally within 2-3 working days or less if the goods are in stock,

If we experience higher order volume, there may be delays in shipment. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

REFUNDS & REPLACEMENTS

If products in your Order are damaged or arrive in poor quality, please contact us at info@drjacobsnaurals.com within seven (7) days of the date you received the delivery, and we will either replace the product(s) at our expense or, depending on the circumstances, provide you with a full or partial credit or refund of the purchase price for the product(s). We may require the return or photographic documentation of any product with which you are dissatisfied before we provide you a replacement, credit or refund.

WHAT IS CASTILE LIQUID SOAP?

Castile liquid soap is an all-vegetable oil based soap. It is named for Castile, Spain, where it is known for its olive oil. Previously, Castile bar soap was made with olive oil and animal fat. Now, liquid and solid forms of castile soap are made with vegetable oils including palm, coconut, olive, and hemp.

WHAT ARE THE BENEFITS OF USING DR. JACOBS NATURALS LIQUID CASTILE SOAP?

Dr. Jacobs Naturals is 100% natural. Our product is free of synthetic fragrances and preservatives. Our soap is pure Castile and is gentle enough for even the most sensitive skin. As an all-natural soap, made from olive oil, Dr. Jacobs Naturals will leave skin smooth and silky by forming a protective barrier. This barrier will help skin hold in moisture. Olive oil soap is the perfect addition to a regular skin care routine. As well, for customers who care for the environment, our soap is environmentally friendly. We are completely biodegradable, free of harsh chemicals that pollute our groundwater. We also use recyclable containers and we do not use palm oil. Dr. Jacobs Naturals castile liquid soap does NOT have any artificial ingredients, colors, parabens, phthalate, propylene glycol, lauryl/laureth sulfates, and triclosan.

WHAT ARE THE OTHER USES FOR DR. JACOBS NATURALS?

For customers who are interested in a multi-purpose product, Dr. Jacobs Naturals is very versatile. We can be used as an alternative to shampoo, body wash, and facial cleanser. Our pure olive oil Castile soap is non-greasy and will not clog pores. It can also be used as a great household cleaner, laundry detergent, and dish soap. It is also safe to clean pets!

WHO IS DR. JACOBS?

Dr. Jacobs, a Swiss chemist that perfected the long-standing Castilian tradition of making Jabon de Castilla, or castile soap, before the turn of the 19th century. Today, they still use the same recipe and work to uphold the long-standing tradition of making natural castile soap products.

WHAT IS THE SHELF-LIFE OF DR. JACOBS NATURALS?

Dr. Jacobs Naturals products have a 3 year shelf life from manufacturing date and we recommend to use within 1 year after initial use. It is preferred not to leave Dr. Jacobs Naturals on the shelf too long because they will begin to lose its strength. If you would like to know when our product were manufactured, you can look up the “lot code,” under the packaging. The first number is the year (ex:, “3” is 2013, “4” is 2014, etc.), and the next three numbers are the Julian Date (ex:, the day of the year out of 365 total days). Whenever you want to know when the package was manufactured and it says 2165, it means it was manufactured in 2012 on the 165th day of the year. You can see a Julian Date calendar link here.